WHAT IS YOUR RETURN POLICY?
We love our products and know you will too but just in case you would like to make an exchange or would prefer a refund, we ask that you contact us within seven days of receiving your order.
All returned merchandise must be in its original packaging, with all accompanying materials and have no sign of use.
If the item is damaged or you have received the wrong piece, please let us know as soon as possible so we can correct the situation.
WHAT IS YOUR SHIPPING POLICY?
We ship our orders using Canada Post for all domestic, USA and international orders.
All orders within Canada are shipped using Regular Post (3-7 business days). All orders within the USA are shipped Regular Mail (7 - 14 business days). All International orders are shipped using Air Mail (14 - 30 business days).
For any international orders, please note that you are responsible for the duties and taxes should they arise.
If you live in Vancouver, Canada we offer a free local pick up option using the code "LOCALSONLY" at checkout. Upon purchasing your item, we will contact you to arrange a date and time to collect your items.
WHAT IS YOUR ENVIRONMENTAL IMPACT?
We are very conscious of our impact on the environment and are constantly striving to find new ways to improve our production processes.
We work with a Canadian company who uses a digital printing process to manufacture our textiles. They use water soluble inks that results in little to no waste. When using dyeing techniques or hand printing fabric, Kat ensures the use of natural inks and dyes that are also water soluble and septic safe.
All of our products (apart from our enamel pins) are made locally, by hand, in our studio in Vancouver. We try really hard to reduce the amount of waste from creating each product so put a lot of thought into each items construction.
We try to use exclusively organic fabric, either 100% linen, 100% cotton or a cotton/linen blend - all of which only get softer and more beautiful with use.
All of KAIKO's swing tags and other marketing materials are printed on 100% recycled paper.
These kinds of initiatives are of the utmost importance to us and we try to do better every day.
DO YOU OFFER WHOLESALE OPPORTUNITIES?
Absolutely! If you are interested in stocking some of our items, please don't hesitate to get in touch. You can reach us via our contact page.